Membership Terms & Conditions

• By purchasing a membership, session pack, or any other product, package, or promotional offer with @pilates 24/7, you agree to be bound by these Terms and Conditions (the Terms). These Terms apply to and are enforceable across all @pilates 24/7 studios, whether company-owned or franchised.
• In addition to these Terms, all new members and session pack holders must also read, understand, and sign the @pilates 24/7 Member Waiver (Waiver) prior to participating in any classes, programs, or use of facilities.
• @pilates 24/7 reserves the right, in its sole discretion, to amend, update, or replace these Terms (including pricing, policies, and rules of conduct) from time to time. Notice of material changes will be provided by one or more of the following methods: publication on our official website, in-studio notices, or via email to the address provided at registration. Continued use of membership, sessions, or facilities following such notice constitutes acceptance of the revised Terms.
• It is the responsibility of each member to review the most current Terms prior to use of @pilates 24/7 services.

• These can be billed weekly, fortnightly, or monthly, depending on the membership option selected.

Weekly / Fortnightly / Monthly Direct Debit

• Access: Unlimited classes and 24/7 studio access.
• Sauna: Includes sauna access during staffed hours, unless the sauna is located within a designated Recovery Zone that requires an additional service add-on.
• Fees: No joining fees.
• Commitment: One-month minimum term applies (28 days). After this, membership continues on a rolling basis with no lock-in contract.
• Non-transferable: Memberships are personal to the member and cannot be transferred, shared, or assigned.
• Onboarding: First-time users must attend their initial session during staffed hours for a mandatory onboarding session.
• Identity: Memberships are issued to a named individual and may only be used by that individual.
• Tailgating / Unauthorised Entry: Allowing another person to use your membership or access credentials (including tailgating or unauthorised entry) is strictly prohibited.
• Breach: Failure to comply with these Terms, studio rules, or the @pilates 24/7 Member Waiver may result in suspension or termination of membership.

Recovery Service Add-On

• Eligibility: Available as an optional extra for weekly direct debit members.
• Access: Full use of Recovery Zone features (including sauna and recovery tools; features may vary by studio).
• Hours: Access only during staffed hours.
• Fees: Charged as an additional weekly fee.
• Flexibility: Can be added or removed via the member app or in-studio with 7 days’ notice.

Recovery Zone Weekly Membership

• Access: Unlimited Recovery Zone use during staffed hours.
• Exclusions: Does not include access to Pilates classes or Pilates equipment.
• Fees: Charged on a weekly direct debit basis.
• Contract: No lock-in contract applies.

Note: Recovery Zones are available only in select studios. Please check in-studio or visit our website to confirm availability.

12-Month Upfront

• Access: Unlimited 24/7 studio access for 12 consecutive months.
• Payment: One upfront payment required in full at the time of purchase.
• Cooling-Off Period: A 7-day cooling-off period applies from the date of purchase. During this period, members may cancel and receive a refund.
• Refunds / Transfers: After the cooling-off period, memberships are non-refundable. Transfer or assignment is permitted only if the proposed new member signs a fresh membership agreement and completes onboarding requirements.
• Expiry: Membership automatically expires at the end of the 12-month period and cannot be paused, suspended, or extended.
• Sauna: Sauna access included (if available at the studio).
• Recovery Services: Not included. Recovery Zone access and other recovery services must be purchased separately.
• Onboarding: First-time users must attend their first session during staffed hours for a mandatory onboarding session.
• Identity: Memberships are issued to a named individual and may only be used by that individual.
• Tailgating / Unauthorised Entry: Allowing another person to use your membership or access credentials (including tailgating or unauthorised entry) is strictly prohibited.
• If @pilates 24/7 reasonably determines that a membership has been used by someone other than the named member, @pilates 24/7 reserves the right to immediately cancel the membership with no refunds available.

• All reformer class packs offer 24/7 access. Expiration depends on the studio; see pricing page for details.
• Casual (1 session)
• 10 Pack
• 25 Pack
• Credits are non-transferable, non-refundable, and cannot be extended past expiry.

Note: First-time users must attend their first session during staffed hours for onboarding.

• Available only during staffed hours.
• Valid for 12 months from purchase.
• Casual (1 session)
• 5 Pack
• 10 Pack
• Sessions are non-transferable, non-refundable, and cannot be used outside staffed hours.

• Includes 1 Pilates session and 1 Recovery Zone session.
• Must be used within 30 days of purchase.
• Non-transferable, non-refundable, and cannot be extended.
• Sessions may only be used during staffed hours for Recovery Zone access.
• Not available as an ongoing membership. No renewals or extensions.

Note: First-time users must attend their first session during staffed hours for onboarding.

Access & Payment

• Provides unlimited 24/7 studio access for the duration of the contract term (3, 6 or 12 months) at a reduced weekly membership fee.
• Payment is made by weekly direct debit (credit card or bank account).
• Recovery Zone access may be included if applicable at the studio.
• Onboarding: First-time users must attend their first session during staffed hours for onboarding.

Minimum Commitment & Cancellations

• Members are committed for the full active membership contract period (3, 6, or 12 months).
• Cancellations can be made at any time during the lock-in period but are subject to the early termination fees set out below.

Pauses (Suspensions)

• Memberships may be paused during the lock-in period.
• Requests must be submitted via email to [location]@atpilates.studio.
• Pauses must be for a minimum of 1 week and a maximum of 4 consecutive weeks, or limited to two pauses per contract term (whichever occurs first).

Early Termination Fees

• 12-Month Lock-In
  • Cancel within first 6 months → $750 fee
  • Cancel between months 6–9 → $500 fee
  • Cancel between months 9–12 → pro-rata weekly rate

• 6-Month Lock-In
  • Cancel within first 3 months → $400 fee
  • Cancel between months 3–6 → pro-rata weekly rate

• 3-Month Lock-In
  • Cancel before end of 2nd month → $250 fee
  • Cancel in final month → pro-rata weekly rate

Transfer of Membership

• Memberships may be transferred to another person for the remainder of the lock-in term, subject to @pilates 24/7 approval.
• Incoming members must sign a new membership agreement and complete onboarding requirements.

Free Trial

• 1 free class for first-time users only.
• Must be booked during staffed hours.
• Valid for 30 days from purchase.
• Onboarding required.
• Cannot be combined with other intro offers.

Intro Offers (New Members Only)

• Only one intro offer or free trial may be active per user.
• 5 Days Unlimited – $25
• 10 Days Unlimited – $45
• 30 Days Unlimited – $85
• Offer commences on the date of purchase.
• No extensions, pauses, or refunds.
• Only available to new members (first-time users).

Membership Cancellation Policy (Direct Debit Memberships)

• You may cancel your ongoing direct debit membership after the initial one-month (28-day) minimum term.
• Cancellation requests must be submitted via email to [location]@atpilates.studio at least 7 days prior to your next scheduled debit.
• Your cancellation email must include:
  • Full name
  • Studio location
  • Reason for cancellation
  • Confirmation that you have completed the online member exit survey

Member Exit Survey (provided by your studio team)

• Cancellations are not effective until you have received written confirmation from the studio team.
• Please allow 5–7 business days for processing. Any scheduled payments during this period may still be charged.

Membership Pause Policy (Direct Debit Memberships)

• Pause requests must be submitted via email to [location]@atpilates.studio at least 7 days prior to your next scheduled debit.
• Your pause request email must include:
  • Full name
  • Studio location
  • Reason for pause

• Pause duration limits:
  • Minimum pause: 1 week
  • Maximum pause: 3 months total per calendar year
  • Pauses must be taken in blocks of at least 1 week

• Pauses are not effective until you have received written confirmation from the studio team.

Payment Terms & Failed Payments

• Membership fees are charged 1 week in advance via your nominated credit card or bank account.
• If a payment fails, the system will automatically attempt to retry the transaction.
• Access to bookings or studio facilities may be suspended until the outstanding payment is resolved.

Dispute Resolution

• If a dispute arises regarding your membership, payments, or any part of your agreement with @pilates 24/7, you may contact the Franchise Support Manager at Head Office.
• All dispute communications must be submitted in writing to laura@atpilates.studio.
• @pilates 24/7 will work with you to resolve issues fairly and in a timely manner, with a resolution sought within 30 days of receiving your written concern.
• If a resolution cannot be reached internally, you may escalate your concern to the relevant state or territory consumer affairs or fair trading body.

• By signing this agreement, you acknowledge and consent to being photographed or recorded while participating in activities at @pilates 24/7.
• These images and recordings may be used by @pilates 24/7 for promotional purposes, including but not limited to social media, website content, and other marketing materials.
• If you do not wish to be photographed or recorded, it is your responsibility to inform the studio staff prior to the commencement of any session.
• @pilates 24/7 will not use any images in a manner that would intentionally harm or misrepresent