Membership Terms & Conditions
Membership Options are:
- Weekly Direct Debit (Card or Bank Account) – 1-month minimum sign-on, Suspensions available, Cancellation available after 1 month (28 Days)
- Three Month Upfront Access(Card) – Unlimited Classes, No suspensions, No Cancellations, NO REFUND.
- Session Pack – 5 / 10 – No time limit on using these sessions, NO REFUND.
- 12 Month Contract Membership (**)
Membership Cancellation:
Members may nominate to cancel their Membership AFTER joining for an initial one month (28 Day) period. Cancellation must be requested through email to info@atpilates.studio and include NAME, STUDIO, and REASON for requesting membership cancellation.
Membership cancellation can take 5-7 Days to process, and all attempts are made to cancel within this time frame. Scheduled debits within this time frame may still occur.
Membership Suspension / Pause
Members may request a suspension of their Membership. Suspension must be requested through email to info@atpilates.studio
and include NAME, STUDIO, and REASON for requesting suspension of Membership.
Suspension of Membership is a minimum of 1 week and a maximum of 3 months
Payment
Payment is 1 week in advance via Credit Card or Bank Account.
Failed Payments
Failed Payments will be represented by the system but can result in booking interruptions until payments are cleared.
(**) 12 month Contract Membership
This Membership provides the Member with all the normal benefits and unlimited access of a non-contract Membership. The Member is however being granted a cheaper weekly price, with the Membership term being a minimum of 12 month.
Terms of Use
Access: Unlimited Access.
Payment: Weekly Direct Debit by Credit Card OR Bank Account. Failed payments will result in the inability to book a class through the @Pilates App. To regain the ability to book, overdue or late fees must be paid. As with no contract Memberships there is no joining fee.
Pausing: This Member has pause rights. Pausing is allowed up to twice in any 12 month period or for a total of 4 weeks, whichever comes first.
Termination: If the Member wishes to terminate Membership the following early termination fees apply
In the first 6 months – $750
Months 6 to 9 – $500
Months 9-12 – Pro-Rata weekly rate
Studio has the right to enforce outstanding fee collection and any penalties that apply.
With ALL Memberships any overdue fees MUST be paid to bring account balance to $0 before cancellation can be implemented.
Transfer / On-Sell: If Member wishes to no longer access the studio, on-selling or transferring the Membership for the remaining time is allowable. Buyer or incoming Member must sign a new agreement for the remainder of the term.
Dispute Resolution: If a dispute arises, member must contact Support and Success Manager at Head Office: support@atpilates.studio
Matter will be resolved with Head Office within 30 days.