Membership Terms & Conditions
Membership Options
- Weekly Direct Debit
- Payment by Credit Card or Bank Account.
- 1-month minimum term, with suspensions available.
- Cancellation available after the initial 1-month period (28 days – ‘Non-cancellation period’).
- Unlimited Access
- VIP Weekly Direct Debit – FOUNDATION MEMBERSHIP
- Available to the first 100 members of a new studio.
- Payment by Credit Card or Bank Account.
- 3-month minimum term, with suspensions available.
- Cancellation available after the initial 3-month term (‘Non-cancellation period’).
- Unlimited Access
- Three-Month Upfront Access
- Paid by Credit Card.
- Unlimited classes for 3 months, with no suspensions, cancellations, or refunds.
- Unlimited Access.
- Session Pack
- 5 or 10 sessions with no expiration date.
- No refunds.
- Access during staffed hours only.
- 12-Month Contract Membership
- Available at select studios only.
- Reduced weekly membership fee with a 12-month minimum term.
- Unlimited Access.
- Expires after 12-months of active membership status.
Membership Cancellation
- Members may request to cancel their membership after an initial 1-month period (28 days) for Weekly Direct Debit Memberships or a 3-month period for Foundation VIP Weekly Direct Memberships.
- Cancellation requests must be sent via email to the member’s home studio, including the member’s name and reason for cancellation.
- Member Exit Survey must be completed for cancellation to be processed.
- Cancellations may take 5–7 days to process. Any scheduled payments during this period may still occur.
Membership Suspension / Pause
- Members may request a suspension via email to their home studio, including name, reason, and duration for the suspension.
- Suspensions must be a minimum of 1 week and a maximum of 2 months.
Payment
- Payment is processed weekly, one week in advance, by Credit Card or Bank Account.
- Failed payments may restrict booking capabilities until overdue payments are cleared.
Terms of Use
- Access: Unlimited access to studio facilities.
- Payment: Weekly direct debit via Credit Card or Bank Account. Failed payments must be cleared to resume booking.
- Pausing: Allowed up to twice annually, with a total pause limit of 2 months.
- Termination: Members on a contract or who cancel within the non-cancellation period of a direct-debit membership are liable for any outstanding fees.
- Transfer / On-Sell: Members may transfer or on-sell their remaining membership term. The new member must sign a Membership Agreement for the remainder of the term.
Membership Agreement and Waiver Requirement
- All members must sign the Membership Agreement and Waiver before gaining access to any @pilates studio.
Dispute Resolution
- In case of a dispute, members should first attempt to resolve it with their home studio’s Manager or Owner.
- If unresolved, members may contact Head Office at support@atpilates.studio. Head Office aims to resolve all matters within 30 days.