Membership Terms & Conditions

Membership Options
  1. Weekly Direct Debit
    • Payment by Credit Card or Bank Account.
    • 1-month minimum term, with suspensions available.
    • Cancellation available after the initial 1-month period (28 days – ‘Non-cancellation period’).
    • Unlimited Access
  2. VIP Weekly Direct Debit – FOUNDATION MEMBERSHIP
    • Available to the first 100 members of a new studio.
    • Payment by Credit Card or Bank Account.
    • 3-month minimum term, with suspensions available.
    • Cancellation available after the initial 3-month term (‘Non-cancellation period’).
    • Unlimited Access
  3. Three-Month Upfront Access
    • Paid by Credit Card.
    • Unlimited classes for 3 months, with no suspensions, cancellations, or refunds.
    • Unlimited Access.
  4. Session Pack
    • 5 or 10 sessions with no expiration date.
    • No refunds.
    • Access during staffed hours only.
  5. 12-Month Contract Membership
    • Available at select studios only.
    • Reduced weekly membership fee with a 12-month minimum term.
    • Unlimited Access.
    • Expires after 12-months of active membership status.
Membership Cancellation
  • Members may request to cancel their membership after an initial 1-month period (28 days) for Weekly Direct Debit Memberships or a 3-month period for Foundation VIP Weekly Direct Memberships.
  • Cancellation requests must be sent via email to the member’s home studio, including the member’s name and reason for cancellation.
  • Member Exit Survey must be completed for cancellation to be processed.
  • Cancellations may take 5–7 days to process. Any scheduled payments during this period may still occur.
Membership Suspension / Pause
  • Members may request a suspension via email to their home studio, including name, reason, and duration for the suspension.
  • Suspensions must be a minimum of 1 week and a maximum of 2 months.
Payment
  • Payment is processed weekly, one week in advance, by Credit Card or Bank Account.
  • Failed payments may restrict booking capabilities until overdue payments are cleared.
Terms of Use
  • Access: Unlimited access to studio facilities.
  • Payment: Weekly direct debit via Credit Card or Bank Account. Failed payments must be cleared to resume booking.
  • Pausing: Allowed up to twice annually, with a total pause limit of 2 months.
  • Termination: Members on a contract or who cancel within the non-cancellation period of a direct-debit membership are liable for any outstanding fees.
  • Transfer / On-Sell: Members may transfer or on-sell their remaining membership term. The new member must sign a Membership Agreement for the remainder of the term.
Membership Agreement and Waiver Requirement
  • All members must sign the Membership Agreement and Waiver before gaining access to any @pilates studio.
Dispute Resolution
  • In case of a dispute, members should first attempt to resolve it with their home studio’s Manager or Owner.
  • If unresolved, members may contact Head Office at support@atpilates.studio. Head Office aims to resolve all matters within 30 days.
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