Membership Terms & Conditions

Membership Options

1. Weekly Direct Debit
   • Payment by Credit Card or Bank Account.
   • 1-month minimum term, with suspensions available.
   • Cancellation available after the initial 1-month period (28 days – ‘Non-cancellation period’).
   • Unlimited Access
2. VIP Weekly Direct Debit – FOUNDATION MEMBERSHIP
   • Available to the first 100 members of a new studio.
   • Payment by Credit Card or Bank Account.
   • 3-month minimum term, with suspensions available.
   • Cancellation available after the initial 3-month term (‘Non-cancellation period’).
   • Unlimited Access
3. Three-Month Upfront Access
   • Paid by Credit Card.
   • Unlimited classes for 3 months, with no suspensions, cancellations, or refunds.
   • Unlimited Access.
4. Session Pack
   • 5 or 10 sessions with no expiration date.
   • No refunds.
   • Access during staffed hours only.
5. 12-Month Contract Membership
   • Available at select studios only.
   • Reduced weekly membership fee with a 12-month minimum term.
   • Unlimited Access.
   • Expires after 12-months of active membership status.

Membership Cancellation

• Members may request to cancel their membership after an initial 1-month period (28 days) for Weekly Direct Debit Memberships or a 3-month period for Foundation VIP Weekly Direct Memberships.
• Cancellation requests must be sent via email to the member’s home studio, including the member’s name and reason for cancellation.
• Member Exit Survey must be completed for cancellation to be processed.
• Cancellations may take 5–7 days to process. Any scheduled payments during this period may still occur.

Membership Suspension / Pause

• Members may request a suspension via email to their home studio, including name, reason, and duration for the suspension.
• Suspensions must be a minimum of 1 week and a maximum of 2 months.

Payment

• Payment is processed weekly, one week in advance, by Credit Card or Bank Account.
• Failed payments may restrict booking capabilities until overdue payments are cleared.

Terms of Use

• Access: Unlimited access to studio facilities.
• Payment: Weekly direct debit via Credit Card or Bank Account. Failed payments must be cleared to resume booking.
• Pausing: Allowed up to twice annually, with a total pause limit of 2 months.
• Termination: Members on a contract or who cancel within the non-cancellation period of a direct-debit membership are liable for any outstanding fees.
• Transfer / On-Sell: Members may transfer or on-sell their remaining membership term. The new member must sign a Membership Agreement for the remainder of the term.

Membership Agreement and Waiver Requirement

• All members must sign the Membership Agreement and Waiver before gaining access to any @pilates studio.

Dispute Resolution

• In case of a dispute, members should first attempt to resolve it with their home studio’s Manager or Owner.
• If unresolved, members may contact Head Office at support@atpilates.studio. Head Office aims to resolve all matters within 30 days.